Your personal information is collected from you when you buy travel, accommodation or an inclusive holiday, and when you request information about our products or services. We keep information on your activity with us, including your visits to our site.
We use this personal information to deal with your requests, perform and manage your booking and where you have opted into marketing communications, offer you other products and services. We respect the privacy and confidentiality of your information and will not disclose it to third parties without your consent unless required to by law.
We may use information collected from our website to personalise your repeat visits to our website.
What Information is collected?
When making a booking
In order to make a booking we collect the following information:
- Full name of lead passenger
- Full names of other passengers travelling with you
- Date of birth of all passengers
- Your address
- Your email address
- Your contact telephone number
- Your credit or debit card details
You consent to the collection, processing, storing and use of your personal data to enable us to perform your holiday. This may include providing your details to Governments, immigration, airlines, ferry operators, accommodation providers and other competent authorities and/or as may be required by law.
We may process your personal information given our legitimate interest in advising you of additional products or services that we believe may enhance your holiday experience. This may include (but not limited to) informing you of opportunities such as excursions, car hire, transfers and travel insurance.
The above information must be provided in order to make your booking and refusal to provide the required information or the withdrawal of consent will result in the failure to provide our travel and accommodation booking services.
You have the right to see the information that we have about you and to receive this information in a format suitable for data portability. This information can be provided either as a PDF (Portable Document Format) or as a Text (.txt) file.
You may also exercise your right to be forgotten at any time, providing your travel has been completed and there are no outstanding balances on your account. This will delete all records of your personal data from our systems and will no longer be retrievable.
The processes of requesting your data or activating the deletion of your data can be performed by:
- Retrieving your previous bookings online by visiting the secure area to View My Bookings. You will be required to enter your name and booking reference. Use the ‘Update my preferences’ button to access the options to send your data by email.
- Call us on 01534 496660 and request your personal data.
For security reasons, personal data can only be sent to the email or postal address associated with your booking.
Retention of data provided during the booking process
If you have opted-out of marketing communications, all data will be automatically removed from our booking systems and marketing databases 180 days after the completion of your travel, providing there are no outstanding balances on your account. Once your data has been removed it is no longer accessible using the above methods or by us internally.
If you have opted-in to receive marketing communication during the booking process, your data and booking history will be held on file for a period of up to ten years, or until you change your marketing preferences or ask for your data to be deleted.
When you provide credit card details to make a transaction, once the purchase has been authorised, your card details are no longer stored in full or accessible by us. Our website uses secure encryption technology to ensure that your payments are safe.
We work closely with global ratings and review provider Feefo in order to gather and publish feedback on your holiday experience. Your email address, return travel date and choice of accommodation (if booked) are provided securely to www.feefo.com and you will receive an email following your return from holiday with a request to review our product and service. If you choose to submit a review it will be published on GuernseyTravel.com and www.feefo.com/guernseytravel.com. Published feedback does not contain any personal information and you can choose to remain anonymous should you prefer. After feedback has been published on feefo.com, they will remove it, or amend it following a request sent by email to firstname.lastname@example.org.
When browsing the website
When you browse our website, cookies are used to enhance your experience and the usability of the website, and may also be used to market holidays and services provided by C. I. Travel Group whilst you browse the internet.
Cookies are small text files that are placed on your computer’s browser to store your preferences and browsing behaviour. Cookies are anonymous and do not give us access to your personal information, name, exact location, email address or contact details. Cookies are not harmful to your browser.
Cookies are unique to your browser and can only be read by the servers that gave them to your browser.
You can choose to view your stored cookies at any time. Most browsers will automatically accept cookies and you can change these settings through preferences in your browser. For more information please visit www.allaboutcookies.org
We use both first party and third party cookies. That is, both we and third party companies set cookies through this Website.
We use “analytical” cookies which, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the website are most popular. This helps us gather feedback so that we can improve the Website and better serve our users and clients.
On some of our web pages third parties may also set their own cookies (for example when you click social media sharing buttons or view embedded videos hosted on another website). We cannot access the data stored in any such cookies.
We use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.
|Cookie type||What is collected||Why is this information collected|
|Google Analytics||Information about how you use our site including pages viewed, length of visit, number of visits and which browser or device is used.||To help us improve your browsing experience.|
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Accuracy of information
You also have the right to get any inaccurate information we have about you corrected. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
We will only send you communication for the purposes of marketing the products and services of C. I. Travel Group if you have opted in to receive this information.
The personal information we hold for you will never be shared with any third party.
Information may be collected if you opt-in to receive marketing during the booking process, when you complete a newsletter sign up form or if you contact us to request inclusion to receive marketing communications. In any instance, you will be required to complete the opt-in process by opening the ‘confirm your subscription’ email and clicking to confirm.
Our email provider for the purposes of marketing is MailChimp. Only information provided to us by you for the purposes of marketing are shared with MailChimp. This consists of your email address and preferred departure airport. Data is provided to MailChimp only and stored securely and will never be shared with another third party.
You can request removal from our marketing database at any time either by clicking the ‘unsubscribe’ or ‘update my preferences’ link in a marketing email that you have received from us or by emailing email@example.com
Our Contact Details
C. I. Travel Group Ltd
Information Commissioner Contact Details
You may exercise your right to complain to the Information Commissioner if you feel that C. I. Travel Group Ltd has misused your data.
Office of the Information Commissioner